Dear Sir,
I read with great interest the Intelligence report in your September 2008 issue on India’s outsourcing sector. As the article highlighted, the outsourcing industry, both in India and around the globe, is experiencing quite a radical transformation.
Increasingly, companies are moving away from first generation outsourcing models, where cost-cutting was often the only driver, services outsourced were clearly non-core, and a long-term relationship with a sole supplier was preferred, towards a more strategic outsourcing model that is more value driven, integrated with the business, and flexible. Importantly, companies are now considering outsourcing parts of the business that, until recently, would have been considered core business functions.
These next generation models often involve forming relationships with multiple best-of-breed suppliers, frequently across diverse geographical locations, or closer, risk-sharing partnerships with a single supplier. This is creating numerous opportunities for Indian vendors who are developing more sophisticated service offerings from centres located across the globe.
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