Challenges to incursions on privacy

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Dear Editor,

I read the article on data privacy in the banking sector (Banking on secrecy) in the April issue of India Business Law Journal with interest. I was struck by the fact that the Reserve Bank of India’s Charter of Customer Rights describes the right to privacy as a basic right, yet customers continue to be routinely asked for information which may or may not be necessary, with questions remaining about how the information is stored.

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