Everstone Capital Partners III and Sunrise BPO have both agreed to acquire C3/CustomerContactChannels Holdings, a company that offers business process outsourcing for customer management solutions.
Based in the US and with operations in the Philippines and Guatemala, C3 serves industries such as travel and hospitality, healthcare and financial services. Its services include performance optimization, social media monitoring, technical support and customer acquisition.
The Everstone Group is an India and Southeast Asia-focused private equity and real estate investment firm with assets of US$3.3 billion under management. It has about 200 employees across offices in Mumbai, Delhi, Bengaluru, Singapore and Mauritius.
The transaction is expected to close by the end of the year, subject to customary closing conditions.
Legal counsel: Shearman & Sterling advised Everstone and Sunrise BPO. The team was led by partner Sidharth Bhasin with support from associates Gordon Palmquist, Paul Jun, Matthew Shearman and James Clayton-Payne.
The team also included partners Ken Laverriere, Larry Crouch, Richard Hsu, Michael Dorf and Jessica Delbaum, counsel Eileen O’Pray, Kelly Karapetyan and Sharon Lippett, and associates Francisco Cebada, Benjamin Petersen, Marc Elzweig and Emalie Sundale.
Kramer Levin Naftalis & Frankel, a firm with offices in New York, Silicon Valley and Paris, advised C3.