SC weighs in on flight tickets cancelled during lockdown

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SC weighs in on flight tickets cancelled during lockdown
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The Supreme Court (SC) announced its decision in four connected writ petitions in a public interest litigation. It had to deal with the issue of providing full refunds for tickets of flights cancelled in wake of the lockdown and subsequent restrictions imposed by the government to contain covid-19.

The Ministry of Civil Aviation had issued an advisory to all stakeholders in the civil aviation sector via an office memorandum, dated 16 April 2020, stating that if passengers had booked tickets during the lockdown to travel in this period, the payments for the tickets shall be refunded in full, without levying any cancellation charge, for both domestic and international air travel.

It was further stated that the refund shall be made within a period of three weeks from the date of request of cancellation, and the Directorate General of Civil Aviation (DGCA) should monitor its compliance.

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