Reading the minds of in-house counsel


Managing client expectations is all about getting to grips with the needs and concerns of in-house counsel, say Hemant Sahai and Aparajit Bhattacharya of HSA Advocates

A big task in managing a law firm is reading the minds of in-house counsel. This is often a dynamic and evolving learning process for firms as they give great importance to their clients, and to meeting their needs.

Interviews with in-house lawyers and general counsel (GCs) have been valuable and vital to law firms as they are constantly looking to inform future strategies and draw lessons on client-relationship management.

Emerging trends

International: Most GCs at multinational corporations are managing operations across the globe and have spent a vast amount of time working internationally, so multi-cultural management and communication are major issues. While a few GCs value the reassurance provided by global law firms, many prefer local advisers.

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Hemant Sahai is the managing partner at HSA Advocates and Aparajit Bhattacharya is a partner at the firm. They can be contacted at