Managing client expectations is all about getting to grips with the needs and concerns of in-house counsel, say Hemant Sahai and Aparajit Bhattacharya of HSA Advocates
A big task in managing a law firm is reading the minds of in-house counsel. This is often a dynamic and evolving learning process for firms as they give great importance to their clients, and to meeting their needs.
Interviews with in-house lawyers and general counsel (GCs) have been valuable and vital to law firms as they are constantly looking to inform future strategies and draw lessons on client-relationship management.
International: Most GCs at multinational corporations are managing operations across the globe and have spent a vast amount of time working internationally, so multi-cultural management and communication are major issues. While a few GCs value the reassurance provided by global law firms, many prefer local advisers.
Hemant Sahai is the managing partner at HSA Advocates and Aparajit Bhattacharya is a partner at the firm. They can be contacted at firstname.lastname@example.org.